Terms and Conditions

1. About these terms

These terms apply to every order placed with Twenty25Clothing. By placing an order, you agree to them, so please read them before you buy.

Twenty25Clothing is run by Abigail, England. You can contact us at twenty25clothing@gmail.com or through our contact page.

Nothing in these terms affects your legal rights as a consumer under UK law.

2. Orders, pricing and payment

• Your details. Please make sure your name, address, email and any personalisation details are correct when you order. We are not responsible for delays or errors caused by incorrect information.
• Order confirmation. Your order is accepted once you receive a confirmation email from us. We may decline or cancel an order, for example if an item is unavailable or a price was shown in error. If this happens, we will refund you in full.
• Prices. All prices are shown in pounds sterling (GBP). Delivery charges are shown at checkout before you pay.
• Payment. Payment is taken in full when you place your order. Payments are processed securely through Shopify, and we never see or store your full card details.
• Discount codes. Discount codes, such as WELCOME10, can only be used once per customer unless stated otherwise. They cannot be exchanged for cash or applied to orders that have already been placed.

3. Pre-orders and custom orders

Pre-orders. Items marked "Pre-order" are made after the order window closes. The expected dispatch date is shown on the product page. Dates are estimates, and we will email you if there is a delay. You can cancel a pre-order for a full refund at any time before it is dispatched.

Custom and personalised orders. For custom items, such as custom car hoodies and air fresheners:

1. We will send you a design proof to review.
2. You can request 4 rounds of changes free of charge.
3. Once you approve the final design, it goes into production. After approval, the order cannot be cancelled or refunded, unless the item arrives faulty or does not match the approved design.

Your photos and artwork. When you send us photos, logos or artwork, you confirm that you own them or have permission to use them. We may refuse designs that include other brands' logos, copyrighted characters, or offensive content.

4. Delivery

We deliver to the United Kingdom and Guernsey. In-stock items are usually dispatched within up to 2-3 weeks working days. Custom and pre-order items take longer, as shown on the product page.

Delivery times are estimates. We are not responsible for delays caused by couriers or events outside our control, but we will always help you track down a late parcel.

If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date. Orders to Guernsey may be subject to local import charges, which are the customer's responsibility.

5. Cancellations, returns and refunds

Changed your mind? For standard (non-custom) items, you can cancel your order within 14 days of receiving it. To do this:

1. Email us at twenty25clothing@gmail.com with your order number within 14 days of delivery.
2. Send the items back within 14 days of telling us. Items should be unworn, unwashed and in their original condition with tags attached.
3. Return postage is paid by you, unless the item is faulty or we sent the wrong item.

We will refund you within 14 days of receiving the items back, using your original payment method. If an item comes back worn or damaged, we may reduce the refund to reflect the loss in value.

Custom and personalised items cannot be returned for a change of mind, as they are made specially for you (see section 3).

Faulty or incorrect items. If something arrives faulty, damaged or different from what you ordered, please contact us with photos within 7 days. We will offer a replacement, repair or full refund, including return postage. This also applies to custom items.

6. Other important information

• Product appearance. We try to show colours and prints accurately, but they may look slightly different on your screen. Please check the size guide before ordering.
• Our designs. All designs, logos, photos and content on this website belong to Twenty25Clothing. They may not be copied, reproduced or used without our written permission.
• Liability. We are responsible for losses that are a foreseeable result of us breaking these terms. We are not responsible for losses that were not foreseeable, or for business losses. Nothing here limits our liability where the law does not allow it.
• Your privacy. We only use your personal information to process your order and, if you sign up, to send you our newsletter. See our Privacy Policy for details.
• Changes to these terms. We may update these terms from time to time. The version on our website when you place your order is the one that applies.
• Governing law. These terms are governed by the law of England and Wales.

7. Contact us

Questions about an order or these terms? Email twenty25clothing@gmail.com or message us on Instagram. We aim to reply within 7 working days.